Refunds & Returns Policy for Get High Now Australia

Last Updated: 1st January 2026
Contact: support@gethighnowaustralia.com

IMPORTANT NOTICE
All refund or return requests must be made within 7 days of order placement.
We do not accept returns for opened or used consumable products unless they are defective, damaged, or incorrect upon arrival.
Shipping fees are non-refundable unless the return is due to our error.

By placing an order on our website, you agree to the terms outlined in this policy.

7-Day Return Window

Customers must contact us within 7 days of placing an order to request a refund or return.

To be eligible, you must provide:

  • Your Order ID
  • Full name used on the order
  • Clear explanation of the issue
  • Photo or video evidence where applicable

Requests made after 7 days may not be approved.

Eligible Refund & Return Situations

We will review refund or return requests if:

  • The product arrived damaged
  • Not receiving your product
  • You received the wrong item
  • The product is defective
  • The item significantly differs from its description

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used vapes
  • Used cartridges
  • Edibles or ingestible products that have been opened
  • Products without original packaging
  • Change-of-mind returns after 7 days

Consumable items may only be reviewed if proven defective or incorrect at delivery.

How to Request a Refund or Return

  1. Email support@gethighnowaustralia.com within 7 days of placing your order.
  2. Include your Order ID and supporting evidence.
  3. Wait for confirmation and return instructions before sending anything back.
  4. If approved, we will provide the return address and authorization details.

Do not ship items back without written approval.

Return Shipping Costs

If the return is due to our mistake (wrong, damaged, defective item), we will cover return shipping.

If approved for other reasons, the customer is responsible for return shipping fees. We recommend using tracked postage, as we are not responsible for lost return parcels.

Refund Processing

Approved refunds are issued to the original payment method:

  • PAYID / Bank Transfer refunds are sent to the original bank account
  • Cryptocurrency refunds are returned in AUD equivalent to the original wallet address (network fees may apply)
  • Gift card payments are refunded as store credit

Refunds are typically processed within 3-5 business days after approval.

Original shipping costs are not refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled within 12 hours of placement, provided they have not been dispatched.

Once an order has shipped, cancellation is no longer possible and the standard return policy applies.

Privacy Policy

To process refunds and returns, we collect limited personal information including:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Order details
  • Payment confirmation or transaction reference
  • Photos or documentation provided for claims

We use this information strictly to:

  • Verify payments
  • Process refunds or replacements
  • Maintain accounting records
  • Comply with legal requirements

We do not sell or share your personal information with third parties except:

  • Payment processors
  • Courier partners
  • Authorities where legally required

All customer information is stored securely and only retained as long as necessary for legal and operational purposes.

You may request access, correction, or deletion of your data by contacting support@gethighnowaustralia.com.

Frequently Asked Questions

How long do refunds take?
Refunds are processed within 3-5 business days after approval. Bank processing times may vary.

Can I return opened products?
Opened or used consumables cannot be returned unless defective or incorrect at delivery.

What if I paid with crypto?
Crypto refunds are issued in AUD equivalent value to the original wallet. Network fees may apply.

Can I exchange for a different product?
Exchanges are possible if stock is available. Contact support for assistance.

Contact Support

For any refund or return request, contact:

Email: support@gethighnowaustralia.com
Support hours: Monday–Friday, 9:00am–6:00pm (AEST)

Please always include your Order ID to speed up processing.