1. Overview

At Get High Now Australia, we are committed to providing premium-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we offer a fair and transparent refunds and returns policy to ensure your peace of mind.

2. Eligibility for Returns

You may be eligible for a return or refund if:

  • The product was damaged during delivery

  • You received the wrong item

  • The product is defective or expired

  • The product is significantly different from what was described on our website

To be eligible for a return, items must be:

  • Unused and in their original packaging

  • Returned within 14 days of delivery

  • Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they are defective or damaged:

  • Opened consumables (e.g., oils, gummies, cartridges, or vape products)

  • Products that have been used or tampered with

  • Gift cards or promotional items

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

  • Shipping fees are non-refundable unless the return is due to our error

5. Replacements & Exchanges

If you received a defective or incorrect product, we will replace it at no extra cost.
Please contact us within 48 hours of delivery with photos or videos of the issue.

6. Order Cancellations

  • Orders can be cancelled within 12 hours of purchase or before shipping.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process.

7. Shipping & Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

  • We recommend using a trackable shipping service to ensure your return is received.

8. No-Risk Guarantee

We stand behind our products. If your product arrives damaged, incorrect, expired, or unsatisfactory, we will offer a refund or replacement—no questions asked, subject to verification.

9. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order details:

Email: support@gethighnowaustralia.com
Subject: Refund/Return Request – Order #[Your Order Number]

Include photos/videos of the product and a brief explanation of the issue.

10. Policy Changes

Get High Now Australia reserves the right to update or modify this Refunds & Returns Policy at any time without prior notice. Changes will be posted on this page.

11. Contact Us

If you have any questions about this policy, please contact us via our website Contact Us form or email.